Refund policy

PRETTYDYNASTY EXCHANGE POLICY

At PrettyDynasty, we do not offer refunds to the original form of payment.

Eligible orders may be issued 𝗣𝗿𝗲𝘁𝘁𝘆𝗗𝘆𝗻𝗮𝘀𝘁𝘆 𝗦𝘁𝗼𝗿𝗲 𝗖𝗿𝗲𝗱𝗶𝘁 in accordance with the policy below.

PrettyDynasty Store Credit can be used toward our wide selection of available items. Depending on the product selected, certain items may arrive within 𝟮–𝟱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀, while standard items may have a 𝟳–𝟭𝟰 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆 shipping timeframe.

Certain items are offered as 𝗽𝗿𝗲-𝗼𝗿𝗱𝗲𝗿𝘀 and generally ship within 𝟰–𝟲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗲𝗲𝗸𝘀 while the item is being cut, sewn, produced, and prepared for shipment.

Please note that every product may have a different processing and shipping timeframe. Always review the shipping timeframe displayed on the individual product page before placing your order.

By placing an order with PrettyDynasty, you acknowledge and agree to this Exchange & Store Credit Policy.

7-DAY EXCHANGE WINDOW

You have 𝟳 𝗱𝗮𝘆𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗱𝗮𝘁𝗲 to request an exchange.

To begin an exchange, visit the My Orders page located in the footer of our website and follow the instructions provided through our exchange portal.

Once your return is received, inspected, and approved, store credit will be issued to your PrettyDynasty account.

Store credit can be used toward any eligible item available on our website.

EXCHANGE SHIPPING & HANDLING FEE

For sizing issues, exchanges, or change-of-mind purchases, customers are responsible for a 𝗦𝟭𝟱 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗮𝗻𝗱 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗳𝗲𝗲.

This fee covers return processing, inspection, packaging, and shipping costs associated with the exchange.

QUALITY ISSUES

If you receive an item with a severe manufacturing or quality defect that significantly affects the intended use of the product, please email clear photos within 𝟳 𝗱𝗮𝘆𝘀 𝗼𝗳 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 to:

support@prettydynasty.com

Once reviewed and approved, we will provide return instructions. After the original item is received, inspected, and verified by our team, a replacement item will be shipped at no additional cost.

For approved manufacturing or severe quality defects, PrettyDynasty will cover the return shipping cost.

PRE-ORDER ITEMS

Certain items may be offered as pre-order.

Pre-order items generally ship within 𝟰–𝟲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗲𝗲𝗸𝘀, unless otherwise stated on the individual product page.

Pre-order items may need to be cut, sewn, produced, and prepared specifically for fulfillment before they can be shipped.

By purchasing an item clearly identified as a pre-order, you acknowledge and accept the advertised pre-order fulfillment timeframe.

Shipping and fulfillment estimates are estimates only and are not guaranteed delivery dates. Pre-order fulfillment timelines may vary due to production schedules, suppliers, manufacturers, third-party fulfillment partners, customs processing, carriers, weather, high demand, or other circumstances outside our direct control.

If you place a pre-order by mistake, change your mind, or no longer wish to wait for the pre-order fulfillment timeframe, an approved cancellation may be issued as 𝗣𝗿𝗲𝘁𝘁𝘆𝗗𝘆𝗻𝗮𝘀𝘁𝘆 𝗦𝘁𝗼𝗿𝗲 𝗖𝗿𝗲𝗱𝗶𝘁 𝗼𝗻𝗹𝘆.

Your store credit can be used toward another available color, size, style, or any other eligible item available on our website. Depending on the item selected, alternative products may have shipping timeframes of 𝟮–𝟱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀 or 𝟳–𝟭𝟰 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀.

Please review the shipping timeframe displayed on each individual product page before placing a new order.

𝗡𝗼 𝗮𝗽𝗽𝗿𝗼𝘃𝗲𝗱 𝗽𝗿𝗲-𝗼𝗿𝗱𝗲𝗿 𝗰𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗿𝗲𝗳𝘂𝗻𝗱𝗲𝗱 𝘁𝗼 𝘁𝗵𝗲 𝗼𝗿𝗶𝗴𝗶𝗻𝗮𝗹 𝗳𝗼𝗿𝗺 𝗼𝗳 𝗽𝗮𝘆𝗺𝗲𝗻𝘁.

SHIPPING & FULFILLMENT DELAYS

All shipping and fulfillment timeframes displayed on our website are estimates and are not guaranteed delivery dates.

Depending on the individual product, fulfillment and shipping timeframes may include 𝟮–𝟱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀, 𝟳–𝟭𝟰 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀, or 𝟰–𝟲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗲𝗲𝗸𝘀 for qualifying pre-order items.

Delays caused by suppliers, manufacturers, production schedules, third-party fulfillment partners, customs processing, shipping carriers, weather, holidays, high order volume, or other circumstances outside PrettyDynasty’s direct control 𝗱𝗼 𝗻𝗼𝘁 𝗾𝘂𝗮𝗹𝗶𝗳𝘆 𝗮𝗻 𝗼𝗿𝗱𝗲𝗿 𝗳𝗼𝗿 𝗮 𝗿𝗲𝗳𝘂𝗻𝗱 𝘁𝗼 𝘁𝗵𝗲 𝗼𝗿𝗶𝗴𝗶𝗻𝗮𝗹 𝗳𝗼𝗿𝗺 𝗼𝗳 𝗽𝗮𝘆𝗺𝗲𝗻𝘁.

If your order is experiencing a delay or you have questions regarding its fulfillment timeframe, please contact us at:

support@prettydynasty.com

Our support team will review your order and work with you toward an appropriate resolution in accordance with this policy, which may include 𝗣𝗿𝗲𝘁𝘁𝘆𝗗𝘆𝗻𝗮𝘀𝘁𝘆 𝗦𝘁𝗼𝗿𝗲 𝗖𝗿𝗲𝗱𝗶𝘁 that can be used toward another eligible item on our website.

U.S. EXCHANGES ONLY

We currently process exchanges within the United States only.

International orders are not eligible for exchange at this time.

FINAL SALE ITEMS

The following categories are Final Sale and are not eligible for exchange or store credit unless approved for a severe manufacturing or quality defect:

• Lingerie
• Swimwear
• Bodysuits
• Accessories
• Beauty Products
• Party Wear
• Clearance Items
• Discounted Items
• Gift Cards

EXCHANGE REQUIREMENTS

To qualify for an exchange, items must be:

• Unworn
• Unwashed
• In original condition
• Free from stains, odors, makeup, deodorant marks, pet hair, or damage
• Returned with all original tags attached
• Returned in the original packaging whenever reasonably possible

INSPECTION & APPROVAL

All returned merchandise is inspected upon arrival.

PrettyDynasty reserves the right to deny any exchange request for merchandise showing signs of wear, washing, alteration, misuse, damage, missing tags, or any condition that prevents resale.

PrettyDynasty reserves the right to make the final determination regarding the condition and eligibility of all returned merchandise.

PROCESSING TIME

After your return has been delivered to our facility, please allow up to 𝟳 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀 for inspection and processing.

Store credit and exchanges are issued only after inspection and approval.

Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.

ORDER CANCELLATION POLICY

Orders begin processing shortly after being placed.

Cancellation requests are not guaranteed.

Any approved cancellation will be issued as 𝗣𝗿𝗲𝘁𝘁𝘆𝗗𝘆𝗻𝗮𝘀𝘁𝘆 𝗦𝘁𝗼𝗿𝗲 𝗖𝗿𝗲𝗱𝗶𝘁 𝗼𝗻𝗹𝘆.

No approved cancellation will be refunded to the original form of payment.

RIGHT TO REFUSE EXCHANGES

PrettyDynasty reserves the right to refuse, limit, or deny exchanges in cases including, but not limited to:

• Excessive exchange activity
• Repeated return abuse
• Worn, washed, or altered merchandise
• Missing items or tags
• Fraudulent or misleading claims
• Suspected abuse of our exchange program

CUSTOMER SUPPORT RESPONSE TIMES

Please allow 𝟮𝟰–𝟰𝟴 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗵𝗼𝘂𝗿𝘀 for a response to emails, exchange requests, and general support inquiries.

Response times may be longer during holidays, promotional events, product launches, or periods of unusually high order volume.

Sending multiple emails regarding the same issue may delay response times.

For the fastest assistance, please include your order number and a detailed description of your inquiry.

CONTACT US

For exchange requests, pre-order questions, shipping or fulfillment delays, quality concerns, or general policy questions, please contact:

support@prettydynasty.com