Refund policy
PRETTYDYNASTY EXCHANGE POLICY
At PrettyDynasty, we do not offer refunds to the original form of payment.
Eligible items may be exchanged for PrettyDynasty Store Credit in accordance with the policy below.
By placing an order with PrettyDynasty, you acknowledge and agree to this Exchange & Store Credit Policy.
30-Day Exchange Window
You have 30 days from the delivery date to request an exchange.
To begin an exchange, visit the My Orders page located in the footer of our website and follow the instructions provided through our exchange portal.
Once your return is received, inspected, and approved, store credit will be issued to your PrettyDynasty account.
Store credit is automatically applied at checkout when you are logged into the same account used to place your order.
Exchange Shipping & Handling Fee
For sizing issues, exchanges, or change-of-mind purchases, customers are responsible for a $15 shipping and handling fee.
This fee covers return processing, inspection, packaging, and shipping costs associated with the exchange.
World Cup Product Availability
Due to the exceptionally high demand for World Cup merchandise, certain jersey variations may sell out faster than anticipated after an order has been placed.
To help ensure customers receive their jersey in time to support their team during the tournament, PrettyDynasty reserves the right to fulfill an order with the second available variation when the originally selected variation is no longer available.
The second available variation may include minor differences in design, fit, cut, logos, or other cosmetic details while maintaining the overall purpose and intended use of the product.
By purchasing a World Cup product from PrettyDynasty, you acknowledge and agree that, if your selected variation becomes unavailable due to high demand or inventory limitations, your order may be fulfilled with the second available variation to help ensure timely delivery for the tournament.
If no suitable second available variation is available, PrettyDynasty reserves the right to:
• Offer an alternative product.
• Issue PrettyDynasty Store Credit for the full value of the affected item.
Customers will be notified if their order is impacted by an inventory shortage.
Quality Issues
If you receive an item with a severe manufacturing or quality defect that significantly affects the intended use of the product, please email clear photos within 7 days of delivery to:
support@prettydynasty.com
Once reviewed and approved, we will provide return instructions. After the original item is received, inspected, and verified by our team, a replacement item will be shipped at no additional cost.
For approved manufacturing or severe quality defects, PrettyDynasty will cover the return shipping cost.
Pre-Order Items
Certain items may be offered as pre-order.
Pre-order items generally ship within 4–6 business weeks, unless otherwise stated on the product page.
Shipping estimates are estimates only and are not guaranteed delivery dates. Fulfillment timelines may vary due to supplier inventory, production schedules, customs processing, carrier delays, weather, high demand, or other circumstances beyond our control.
By purchasing a pre-order item, you acknowledge and accept that fulfillment timelines may change.
If a pre-order cancellation is approved, it will be issued as PrettyDynasty Store Credit only.
No refunds will be issued to the original form of payment.
Shipping Delays
Shipping estimates displayed on our website are estimates only and are not guaranteed delivery dates.
Delays caused by suppliers, manufacturers, customs, carriers, weather, holidays, or high order volume do not qualify an order for a refund to the original form of payment.
U.S. Exchanges Only
We currently process exchanges within the United States only.
International orders are not eligible for exchange at this time.
Final Sale Items
The following categories are Final Sale and are not eligible for exchange or store credit unless approved for a severe manufacturing or quality defect:
• Lingerie
• Swimwear
• Bodysuits
• Accessories
• Beauty Products
• Party Wear
• Clearance Items
• Discounted Items
• Gift Cards
Exchange Requirements
To qualify for an exchange, items must be:
• Unworn
• Unwashed
• In original condition
• Free from stains, odors, makeup, deodorant marks, pet hair, or damage
• Returned with all original tags attached
• Returned in the original packaging whenever reasonably possible
Inspection & Approval
All returned merchandise is inspected upon arrival.
PrettyDynasty reserves the right to deny any exchange request for merchandise showing signs of wear, washing, alteration, misuse, damage, missing tags, or any condition that prevents resale.
PrettyDynasty reserves the right to make the final determination regarding the condition and eligibility of all returned merchandise.
Processing Time
After your return has been delivered to our facility, please allow up to 7 business days for inspection and processing.
Store credit and exchanges are issued only after inspection and approval.
Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
Order Cancellation Policy
Orders begin processing shortly after being placed.
Cancellation requests are not guaranteed.
Any approved cancellation will be issued as PrettyDynasty Store Credit only.
No refunds will be issued to the original form of payment.
Right to Refuse Exchanges
PrettyDynasty reserves the right to refuse, limit, or deny exchanges in cases including, but not limited to:
• Excessive exchange activity
• Repeated return abuse
• Worn, washed, or altered merchandise
• Missing items or tags
• Fraudulent or misleading claims
• Suspected abuse of our exchange program
Customer Support Response Times
Please allow 24–48 business hours for a response to emails, exchange requests, and general support inquiries.
Response times may be longer during holidays, promotional events, product launches, or periods of unusually high order volume.
Sending multiple emails regarding the same issue may delay response times.
For the fastest assistance, please include your order number and a detailed description of your inquiry.
Contact Us
For exchange requests, quality concerns, or general policy questions, please contact:
support@prettydynasty.com